Terms & Conditions

By creating an account, accessing, or using the Conversyn platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, and others who access or use the Service.

If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.

Conversyn provides an AI-powered customer service platform that enables businesses to manage customer communications across multiple channels including web chat, SMS/MMS messaging, social media platforms (Facebook Messenger, Instagram Direct, WhatsApp), and voice calls. The Service is powered in part by Twilio's communications infrastructure.

Our Service includes features such as automated AI responses, lead capture and qualification, appointment booking, CRM integration, and analytics reporting.

Conversyn's messaging capabilities are provided through Twilio's platform. By using our messaging features, you agree to comply with Twilio's Messaging Policy, Acceptable Use Policy, and all applicable telecommunications regulations, including but not limited to the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.

3.1 Consent and Opt-In Requirements

You must obtain explicit prior written consent from each message recipient before sending any marketing, promotional, or informational SMS/MMS messages through the Conversyn platform. Consent must be:

• Obtained prior to sending the first message to any recipient.
• Specific to the type of messages you intend to send — consent for one campaign does not constitute blanket consent for all communications.
• Documented and retained as proof of consent, including the date, time, and method by which consent was obtained.
• Not purchased, rented, or otherwise transferred from third parties. Consent cannot be bought, sold, or exchanged.

Where a customer initiates contact with your business, their inbound message constitutes consent for that specific conversation only. Additional consent must be obtained before sending messages outside the scope of that conversation.

3.2 Opt-Out Mechanisms

Every initial message sent to a recipient must include clear opt-out instructions. Recipients must be able to unsubscribe at any time by replying with standard opt-out keywords including: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT.

Upon receiving an opt-out request, you may send one final confirmation message acknowledging the opt-out. No further messages may be sent to that recipient unless they provide new consent. You must honor all opt-out requests promptly and maintain accurate records of opt-out requests.

3.3 Sender Identification

Every message sent through the Conversyn platform must clearly identify the sender — the business that obtained the recipient's consent. You may not send messages that misrepresent your identity or impersonate another business or individual.

3.4 Message Frequency and Timing

You must respect recipient preferences regarding message frequency. If a recipient has indicated a preference for reduced contact, you must honor that preference. You are responsible for ensuring messages are sent at appropriate times in accordance with applicable regulations and the recipient's local time zone.

You agree not to use the Conversyn platform for any of the following purposes:

• Sending unsolicited messages (spam) or messages to recipients who have not provided consent.
• Sending messages that are illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
• Sending content related to cannabis, CBD products, prescription medications, or other controlled substances in jurisdictions where such messaging is prohibited.
• Transmitting hate speech, discriminatory content, or content that promotes violence against any individual or group.
• Sending fraudulent, deceptive, or misleading messages.
• Distributing malware, viruses, or any other malicious code.
• Evading or attempting to evade spam filters, carrier filtering mechanisms, or Twilio's detection systems.
• Engaging in "snowshoeing" — spreading similar messages across many phone numbers to evade detection.
• Conducting simulated phishing attacks or social engineering tests through the platform.
• Violating any applicable local, state, national, or international law or regulation.
• Infringing upon the intellectual property rights of any third party.
• Collecting or harvesting personal information without proper consent and disclosure.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

You must provide accurate, current, and complete information when creating your account and keep this information up to date. We reserve the right to suspend or terminate accounts that contain inaccurate or misleading information.

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.

You retain ownership of all data you input into the Conversyn platform, including customer conversation data, contact information, and business information. By using the Service, you grant Conversyn a limited license to use this data solely for the purpose of providing and improving the Service.

You are responsible for ensuring that your collection and use of customer data complies with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.

The Conversyn platform, including its design, features, content, and underlying technology, is owned by Conversyn and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes.

You may not copy, modify, distribute, sell, or lease any part of the Service, nor may you reverse engineer or attempt to extract the source code of the Service, unless laws prohibit those restrictions or you have our written permission.

Paid plans are billed on a monthly or annual basis as selected at the time of subscription. All fees are non-refundable except as expressly stated in these Terms or required by applicable law. We reserve the right to change our pricing with 30 days' notice to existing subscribers.

If your payment fails, we will notify you and provide a grace period to update your payment information. Failure to update payment information may result in suspension or termination of your account.

We strive to maintain high availability of the Conversyn platform but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time with reasonable notice.

We may update these Terms from time to time. We will notify you of material changes by email or through the platform. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

To the maximum extent permitted by applicable law, Conversyn shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business interruption, arising from your use of or inability to use the Service.

Our total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve months preceding the claim.

You agree to defend, indemnify, and hold harmless Conversyn and its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or expenses (including attorney's fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; or (d) any claim that your use of the Service caused damage to a third party.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules.

Either party may terminate this agreement at any time. You may cancel your account through the platform settings. We may suspend or terminate your access to the Service immediately, without prior notice, if we determine that you have violated these Terms or applicable law.

Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

If you have any questions about these Terms and Conditions, please contact us: